Can you afford not to do it right the first time? An employer survey conducted by a national consulting firm found that the majority of new supervisors and managers have no formal education or training in managing people. Based on good performance, they were promoted; then, without guidance, they were left to manage by trial and error or by reacting to a ‘gut’ feeling. Even more problematic, some supervisors will avoid their management responsibilities altogether as they are unsure of their legal and management rights.

Successful supervisors and managers have been trained on best practice management skills. They have been taught how to communicate effectively and have been given the guidelines and knowledge on how to approach employee issues. Successful supervisors and managers understand and know that they can become effective through learning and practicing proven management approaches and methods.